eBook Shipping Policy

Welcome to our site, eXENON (KERADATA FZCO)! We are committed to providing a simple and fast shopping experience for all our customers. As we only sell digital products, we want to clarify our shipping policy so that you know exactly what to expect after purchasing your eBook.

Instant Download

All eBooks available on our site are digital products. This means you can access your purchase immediately after payment. Once your order is confirmed:

Payment Confirmation: As soon as your payment is validated, you will receive a confirmation email containing the download link for your eBook.
Download Link: The download link is provided in the order confirmation email. You can also access your eBook through your customer account on our site, under the "My Orders" section.
Unlimited Access: You can download your eBook at any time after the purchase. We recommend saving a copy on your device for easy access.

Technical Support

If you experience any issues while downloading your eBook, our support team is here to assist you. Please contact us via newman@xenonepay.fr or use the contact form on our site. We strive to respond to all requests within 24 hours.

Refund Policy

Due to the digital nature of eBooks, all purchases are final. However, if you made a purchase by mistake or encountered a technical issue preventing the download, please contact us. We will assess each refund request on a case-by-case basis.

No Physical Shipping

Please note that no physical products will be shipped. All products purchased on our site are available for instant download after purchase. You will not receive any packages by postal mail.

Conclusion

We hope this shipping policy provides a clear understanding of the purchasing and downloading process for our eBooks. Our goal is to make your experience as smooth and enjoyable as possible. Thank you for your trust and happy reading!

If you have any further questions regarding our shipping policy or any other aspect of our service, please don't hesitate to contact us.